What’s THAT interview question you dread?

You’d better be ready to answer it!

Discomfort shows during an interview, even if there is nothing to hide, or nothing done “wrong”, the discomfort IS contagious. And it’s worth getting rid of.

Often you already have the answer inside of you, you just need a little help formulating it clearly and to gather the confidence with which to express yourself if and when you need to answer it.

In this "most common interview mistakes" article that you can download, I cover a few I’ve seen throughout my career and how you can avoid them.

If you want to practice your own interviewing skills book yourself a “boost-me" workshop and well make sure you are “sticky-interview-question-ready”!

Details can be found with this link. 

It’s time to get rid of the doubts and make sure your interview goes smoothly. And have some fun doing it!

Captivate and Delight Your Customers.

 We all know the customer journey is important. Sure.

But how many of us have correctly evaluated the various touch points, their importance and how to best interact at each client intersection point?

If for you (like me), it's not a bad idea to go back to the drawing board and make sure your ducks are in a row, this workshop is for you. 

This upcoming workshop is facilitated by Julie de Meyer

Held on Wednesday 24th of January between 09:00 and 11:00 in Nyon. You'll find more information here.

We'll be considering these questions: 

Is your customer journey optimized for success?

How do you gauge customer satisfaction and encourage positive word-of-mouth?

What strategies do you use to foster customer loyalty and retention?

How do you harness strategic insights from your customers?

Join us for a dynamic live workshop where you'll dive deep into your customer journey map, ensuring it's finely tuned for excellence.

What You Will...

I woke up to a lot of activity in my LinkedIn inbox.

What happened? I thought.

“Is it my birthday? Are we in June already?”

Not my birthday.

My 5-year work anniversary.

I feel stunned. Really? Has it been that long???

I feel proud. I’m still here!

And yes, I feel frustrated.

You may be surprised to see me write that.

1. I’m the eternal optimist
2. Aren’t we only supposed to mention our successes when we communicate?

The second one really gets me. It looks like no one struggles. Everyone is successful. Then when someone suddenly makes a change we are surprised. What happened? They were doing so well…?

But – you know – I’m Dutch. We don’t do diplomacy very well. For better or for worse.

I do have to admit I feel frustrated that I’m not further yet.

• I’m nowhere close to where I thought I was headed when I started out
• I don’t feel like I have achieved much professional success in the space of 5 years as I would have wanted to
• I feel like I’ve made too ...